Service Questions
- When do I get access?
- To prevent abuse of the free accounts, unfortunately we had to add a manual verification step. During European business hours, your account will usually be activated within a few minutes. Outside business hours, it can take a little longer.
If you have not received your account information within 24 hours, please contact us - something's wrong. Perhaps a spam filter ate the information. - How do I connect to my repository?
- After the creation of any repository, we will send you an E-mail containing the repository URL (usually in the form of https://svnX.sliksvn.com/ where X is your server number), and a list of usernames and passwords. Please check your registered E-mail to find this information.
- I have lost my password or account data!
- Please send us a message and add whatever details you remember. We will resend account data to your registered E-mail address only. If you have lost control of your registered E-mail address, we will need to verify your identity off-line.
- Can I change my account type?
- You can downgrade at the end of your contract term (i.e. we do not issue refunds for downgrades) and you can upgrade at any time. Please send us a message.
- Can I manage my repositories and users online?
- We are currently working on an administration interface where you can add repository settings and manage user accounts. This interface is currently in closed beta status. We will let everybody know by E-mail when the interface goes live.
Problems and their Solutions
- I am getting "Error validating server certificate" when accessing my repository.
- Some Subversion clients do not include the necessary root certificates to verify SSL servers. Therefore, your Subversion client does not know if the connection is safe. You might get this message:
Error validating server certificate for [server URL]: The certificate is not issued by a trusted authority. Use the fingerprint to validate the certificate manually!
Review the certificate details displayed by the client. Verify that the hostname reads "svnX.sliksvn.com" where X is your server number; verify that the issuer is "Equifax Secure Inc., US"; and verify that the fingerprint is one of the following:- 61:35:7c:87:09:c6:af:3a:60:e0:ac:3c:a9:7e:f2:22:3c:ba:fb:ce
- d8:71:fe:cd:1e:27:d9:40:9c:4f:b4:d5:76:50:3d:d3:71:f8:01:93
- f9:b5:59:1a:06:ae:40:98:5e:76:5d:cd:03:d6:a6:fe:87:5b:ae:ea
- a6:a6:59:a0:2e:ff:00:44:f0:d1:50:7c:43:6b:d8:24:be:f8:13:21
- 9e:f8:ad:2c:6f:3b:f5:ab:a2:6f:da:5e:0e:59:18:63:ea:e7:e7:63
- 52:95:12:66:fe:0e:52:ee:43:a6:23:f6:ef:b8:c5:18:e1:83:20:36
If this matches what you see on your screen, then you are really connected to us and you can press p to accept the certificate permanently. Subversion will now remember our certificate and your connections will be secured.
If the data on your screen does not match, your connection may be compromised. Reject the certificate and contact us directly and include the full error in your message. - I am getting "Bad Request" errors when committing to my repository.
- This happens when you are behind a firewall which does not allow WebDAV requests. Committing to a Subversion repository involves several new HTTP commands which some firewalls and proxies do not allow. If you are on a company network, please ask your network administrator to allow WebDAV commands.
- I am getting a "Connection timeout" when accessing my repository.
- Please try if you can access your repository through regular HTTP instead of secure HTTPS. To try this, change "https://" into "http://" within the repository URL. If you can access your repository in this way, you are likely behind a firewall that blocks secure HTTPS. You can access your repository through unsecured HTTP, although for security reasons we do not recommend this. If you are on a company network, please ask your network administrator to allow secure web requests.